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Enroll by June 15 and receive our special spring discount.

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Becoming a good interviewer

isn’t easy and it doesn’t happen overnight

Most business professionals receive little to no stakeholder or user interview training when starting out. 

There's no money to invest in building your skill set. There’s no time for you to learn the mechanics of a good interview process. No time to understand the responsibilities that come with being a good interviewer. 

You’re expected to just know, you know? 

Such expectations, however, can trigger the development of poor interviewing habits and results. They can direct you to use quick tools like AI to collect and summarize information with zero oversight. They can direct you to think an interview is the same as a conversation. They can direct you to follow approaches incongruent with work goals and professional environments. 

They can direct you assume, "I just ask some questions and that's it." 

The truth is you need time, opportunity, and the right support to develop a great interview process and, consequentially, great interviewer skills. And not just at the start of your career but through its entire lifecycle, as you and your work grows and changes. 

Here's the good news - support has arrived.

Do you feel confident in your interviewer skills?

  • Do you use your job interview experiences as the key reference for how to conduct a user or stakeholder interview?

  • Is 'why' your favourite go-to question?

  • Have you spent time on the internet or using AI duplicating an interview strategy or guidelines from someone else?

  • Do you struggle when faced with aggressive or apathetic or overly-invested interviewees?

  • Do you properly track and store interview results?

  • Are you muddling your way through user or stakeholder interviews based on what you think you should do or what others have told you to do?

  • Are you aware of all the components needed to conduct a great interview?

INTRODUCING

Interviewer Essentials 

A step-by-step walk through to help you plan and execute stakeholder and user interviews.

This course is designed to provide foundational content to improve your understanding and practice of the 'what' and 'how' of interviewing. It is the bridge between professional body of knowledge resources and guidebooks and the real world of user and stakeholder interviewing. It’s built to be accessible, adaptable, and easy-to-use so you can learn in-step with your regular work.

Who is this course best suited for

Anyone who is new to conducting individual interviews with users or stakeholders to work through a business problem or solution, such as:

  • Business analysts and functional analysts

  • Change leaders and strategists

  • Relationship managers

  • Project managers and program managers

  • Developers, implementors, and designers

Investing in your professional development is a major decision

Take this short quiz to see if you're a fit

Is this course for me?

Here's some of what you'll learn:

  • Interview Fundamentals

    What exactly is an interview and what makes for a good interview.

  • Interviewing Basics

    What you should have and do as an interviewer to gain the most from your interviews.

  • Protocols & Guides

    How to define your interview protocols and identify what needs to be included.

  • Phasing & Activities

    How to begin, action, and end the interviewing process to get results.

  • Interviewer Development

    Identify who you are as an interviewer and as an interviewee.

What Students Are Saying

Mary

I am enjoying it and learning lots!!! I honestly appreciate the balance between theory and practice. The course is easy to follow, very insightful with tons of valuable information and resources. I feel I have a better foundation of how to do interviews now.

Wal

I didn't know what to expect - who doesn't know how to interview? But the course made me think on the different types of interviews there are and helped me figure out my interviewer strengths. A good investment for people new to client interviews or the BA profession!

Deb

Came away with an interviewing process that works. Great course and easy to follow content.

Build a solid interview process so you can spend more time helping others.


At-a-glance benefits

Learn on a schedule that works for you and receive structured support all along the way.

  • premium content delivered as audio, text, and presentation micro lessons

  • flexible self-study format - learn from home, at work, wherever you like

  • login on any device, and access your content any time night or day

  • quizzes and practical assignments, including a case study & practice interview

  • downloadable workbook and supplements

  • accessible compliant content

  • 180 days of unrestricted access

  • certificate of completion for self-study CDU / PDU claims

Course curriculum

    1. Course welcome

    2. About the course

      FREE PREVIEW

    3. About the assignments

    4. Pre-course survey

    5. Workbook: Why interview

    1. Overview

    2. Interviews are easy

    3. Interviews are simple

      FREE PREVIEW

    4. Interviews are quick

    5. Interviews are cheap

    6. Quiz

    7. Workbook: Assumption Register

    1. Overview

    2. Interview as a term

    3. Supplemental: Definition Examples

    4. Defining interview

    5. Quiz

    6. Workbook: What is an interview

    1. Overview

    2. Characteristics of an interview

    3. Defined Purpose

    4. Supplemental-General Purposes

    5. Unique context

    6. Social interaction

    7. The abstract characteristic

    8. Quiz

    9. Workbook: Characteristic assessment

    1. Overview

    2. Basic assets

      FREE PREVIEW

    3. Foundational traits

    4. Supplemental-The PPP-A

    5. Quiz

    6. Workbook: Build an interviewer

    1. Overview

    2. Interviewer missteps

    3. Conquering bias

    4. Bracketing interview

    5. Criteria assessment

    6. Quiz

    7. Workbook: Build an interviewer

About this course

  • $99.00
  • 90 Micro lessons

And there's more ..

  • Practice Interview

    You will have the opportunity to practice developing your interviewer skills in a comfortable setting of your choosing.

  • Your Interviewer Playbook

    Walk away with your own Interviewer Essentials Playbook. This will capture everything YOU developed through this course so you can confidently and efficiently execute your interview process going forward.

Pricing options

Enroll by June 15 to receive the spring discount.

Hi there, it's great to meet you.

Instructor Teri A M

Certified by PMI (PMP®), IIBA (CBAP®), and BRMI (BRMP®), I work with clients across all industries including Oracle and IBM as a senior project manager and implementation consultant. I live my work philosophy out loud - "Why should a painter paint if he is not transformed by his own painting?" (Michel Foucault).

Answering your questions

  • What is a micro lesson & how long are they?

    A micro lesson breaks down a topic into short bursts of information built around a key topic or goal. This approach makes it easier for learners to absorb content, and it has been shown to result in higher content retention and course completions. Micro lessons can range from 1 - 15 minutes in general. For this course, micro lessons range from 1 - 3 minutes, excluding assignments. Some chapters may have supplemental lessons which require additional time.

  • Can I work on the course using my phone?

    The course site is fully mobile responsive. You can access it using your phone, tablet, or computer any time and anywhere!

  • How much time will the course take to complete?

    Plan for 3-4 hours of total learning and activity time. It may be less or may be more depending on your learning style and how you spread out the work.

  • What do you mean by 'business professionals'?

    By targeting this course to business professionals we're aiming to distinguish between people looking for job interview information and those who use stakeholder or user interviews as part of their work. If you're unsure, we've included a short course fit questionnaire further up this page to help you out. Also, feel free to contact us and we'll be happy to discuss.

  • Do I really need this?

    Are you passionate about your work and working with people? Developing your skills as a professional can only benefit your personal and career development. But, hey, only you know what you need and if you don't need this course then don't do it.

  • Can I get a refund if the course isn't for me?

    No. Refunds are not provided for digital courses. We believe if you work through all the course material you'll come out the other side with a ton of value. If you are unsure about enrolling, feel free to contact to discuss further.

  • Can I receive credit or CDU / PDUs for the course?

    You'll receive a completion certificate once you successfully complete all the course requirements. You can submit this certificate for self-study CDU or PDU consideration at your certification body (e.g. IIBA, PMI) . College credit is not available.

  • Can I share my login with a colleague or friend?

    No. Your enrolment covers only your access to the course. If you'd like to discuss access for groups or organizations, we'd be happy to hear from you.

  • Can I use your content in my own course?

    No. As an ethical professional you know how much time and effort goes into developing something new and innovative. All my copyrights will be adhered and you will not copy, sell, alter, share, repackage, or repost any of my course content within your own work or work you construct for and with other people.

After completing this course:

  • plan your work interviews with increased clarity and efficiency

  • conduct your user or stakeholder interviews with improved confidence

  • develop long-lasting and trusting relationships with your customers, colleagues, and stakeholders

  • add a new specialized skill set to your CV or resume

  • expand your professional value and standing with each new project

Need the support but not the commitment of a course?

Our lean guidebook condenses the introductory content of this course into a handy reference you can access anytime anywhere.